GAP-IQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Educational level, subjects of interest, and other details you choose to provide
- Assessment Data: Responses to assessments, test results, and learning progress
- Waitlist Information: Parent/guardian name, contact details, and learner information submitted through our waitlist forms
- Communications: Information you provide when you contact us for support or feedback
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process registrations and manage your account
- Send you updates about our programs, including Excellence Series
- Personalize your learning experience
- Analyse usage patterns to improve our platform
- Communicate with you about products, services, and events
- Respond to your inquiries and provide support
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Consent: When you have given us explicit permission to share your information
- Service Providers: With trusted third-party service providers who assist us in operating our platform, subject to confidentiality agreements
- Legal Requirements: When required by law or to protect the rights, property, or safety of GAP-IQ, our users, or others
- Educational Partners: With schools or educational institutions, only with appropriate consent and for educational purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Children's Privacy
Our services are designed for use by parents, guardians, and educators on behalf of learners. We require parental or guardian consent before collecting any information from or about children. Parents and guardians have the right to review, delete, or refuse further collection of their child's information.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where we rely on your consent to process your information
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Waitlist data is retained until you request removal or the program concludes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@gapiq.co.bw
- WhatsApp: +267 76 941 115